Privacy Policy

Who we are

countrymanager is operated by superview llc, 30 N Gould St Ste R, Sheridan, WY 82801, United States. We are the controller responsible for the personal data described in this policy. You can reach us at [email protected].

Data we collect

Account data: your email address, your name and your sign-in method (email link or Google account).

Billing data: the plan your organization subscribes to, its status and renewal date, and the identifiers Stripe assigns to your customer and subscription. Card and address details are entered on Stripe's pages and stored by Stripe, not by us.

Organization data: the name of your organization and the email addresses and roles of the team members you invite.

Store credentials: the App Store Connect API keys and Google Play service account credentials you connect. They are stored encrypted and used only to read your apps' reviews and to post the replies you send.

Review data: the public reviews of the apps you connect, as published on the App Store and Google Play, including the reviewer's public display name, rating, text, country and app version, together with the replies and drafts you write.

Localization data: the strings files you import and the translations created from them.

Notification settings: the Slack workspace and channels you connect and the email addresses you send alerts and digests to.

Usage data: server logs (IP address, browser, requested pages).

Support data: messages you send us via the support chat or by email.

Why we process your data

We process your data to provide the service: syncing reviews, translating them, grouping what they complain about, drafting and posting replies, delivering localized strings and sending the alerts and digests you configure. We also process it to keep the service secure, to comply with legal obligations and, only with your consent, to send you occasional product emails. Where the GDPR applies, the legal bases are performance of a contract (Art. 6(1)(b)), legal obligation (Art. 6(1)(c)), legitimate interests (Art. 6(1)(f)) and consent (Art. 6(1)(a)).

Reviews, replies and AI

Reviews are public data that app store users published under the store's terms. For how you use them, and for the replies you publish, you are the controller and we act as your processor: we store and process this data only to provide the service and follow your instructions.

To translate reviews, group complaints, draft replies and translate your strings, we send the relevant text to AI providers. They process it only to return the result and under agreements that do not allow them to use it to train their models. AI output is a suggestion: nothing is posted to a store or delivered to your users unless you, or a rule you configured, approve it.

Service providers

We use a small number of specialized providers to run countrymanager: hosting and database infrastructure in Germany, encrypted backups, a content delivery and security network, an email delivery service, AI providers for translation and analysis, a sign-in provider, a support chat service and, if you connect it, Slack. Apple and Google are the platforms we read reviews from and post replies to on your behalf.

Payments are handled by Stripe (Stripe Payments Europe, Ltd., Ireland, and Stripe, Inc., United States). Stripe receives the billing name, email address, billing address, VAT ID and card details you enter at checkout and calculates the applicable VAT. We never see or store card details; we keep only Stripe's identifiers for your customer and subscription, the plan, its status and the renewal date. Transfers to Stripe, Inc. are covered by the EU-U.S. Data Privacy Framework and the EU standard contractual clauses.

These providers process data on our behalf under data processing agreements. You can request the current list of providers at [email protected].

Cookies

We use only cookies that are necessary to run the service: a session cookie that keeps you signed in and a short-lived cookie that protects the public demo from abuse. Your theme preference is stored in your browser, not in a cookie. The support chat sets its own cookies when you open it. We do not use analytics or advertising cookies.

Where your data is stored

Your data is hosted on servers in Germany, with daily encrypted backups. Some of our providers process data in the United States or other countries; where they do, transfers are covered by safeguards such as the EU standard contractual clauses or the EU-U.S. Data Privacy Framework.

How long we keep your data

We keep your data for as long as your account exists. Reviews are kept while the app they belong to stays connected. Backups are rotated automatically. If you want your account deleted, contact us at [email protected]; we then delete or anonymize your data unless we are legally required to keep it. Disconnecting a store removes its credentials immediately.

Your rights

Where the GDPR applies, you have the right to access, correct, delete and export your data, to restrict or object to processing, and to withdraw consent at any time. To exercise any of these rights, email us at [email protected]. You also have the right to lodge a complaint with a data protection supervisory authority.

Emails

We send transactional emails you asked for: sign-in links, invitations, and the alerts and digests you configured, each of which you can switch off in your settings. We occasionally send product emails to users who signed up. Every product email contains an unsubscribe link, and we honor unsubscribes immediately.

Changes to this policy

We may update this policy as the service evolves. The current version is always available on this page; the date above shows when it was last changed.